Frequently Asked Questions
Are you registered with MPI
Yes, we are registered with MPI
How do I place an order?
Orders can be placed directly through our website. Simply browse our range, select your favourite treats, add them to your cart, and complete checkout.
How much notice do you need for orders?
For all order placed from a Saturday to Tuesday, collection or delivery (product dependent) will be available on the following Friday. Any orders placed from a Wednesday to Friday will only be available the week after.
Large custom orders may need longer notice.
We will however do our best to accommodate our clients to the best of our ability.
Do you make custom cakes?
Yes! We love creating custom cakes for birthdays, celebrations, and special occasions. Contact us with your ideas and we'll discuss design options and pricing.
Can I order for a special event or corporate function?
Absolutely. We cater for birthdays, baby showers, weddings, corporate events, markets, and special celebrations
Can I send my order as a gift
Absolutely! Our treats make wonderful gifts for birthdays, thank-yous, anniversaries, new babies, corporate gifting, and just because.
Do you offer gift packaging?
Many of our products are already beautifully packaged and ready for gifting. Special gift packaging may also be available for selected products and occasions.
Can I send treats directly to the recipient?
Of course! Simply enter the recipient's delivery details at checkout and we'll send your sweet surprise directly to them.
Do you offer corporate gifting?
Yes. We can create custom gifting options for businesses, staff appreciation, client gifts, and special events. Contact us to discuss your requirements.
Do your products contain allergens?
Many of our products contain common allergens such as wheat, gluten, dairy, eggs, peanuts, tree nuts, and soy.
Can you cater for specific dietary requirements?
Some products can be adapted depending on your requirements. Please contact us before ordering and we'll do our best to help.
Are your products made in a nut-free kitchen?
No. Our kitchen handles nuts and other allergens, so we cannot guarantee any product is completely free from traces of allergens.
Where do you deliver?
We currently offer delivery and collection options in selected areas. Available delivery options will be shown during checkout.
Can I collect my order?
Yes. Collection details will be provided once your order is confirmed. Our current collection points are in Papamoa and Silverdale (Auckland).
Do you ship nationwide?
Selected products may be available for shipping within New Zealand. Availability will depend on the product and destination.
How should I store my treats?
For best results, store your treats in a cool, dry place away from direct sunlight.
How long will my treats stay fresh?
* Fudge: Up to 2 weeks when stored correctly.
* Cookies: Best enjoyed within 5–7 days.
* Rusks: Up to 4 weeks in an airtight container.
* Cupcakes: Best enjoyed within 2–3 days.
Can I freeze your products?
Some of our products freeze well. Please contact us for specific storage advice
What payment methods do you accept?
We accept major card payment methods available through our website checkout.
We can also send an invoice for bank transfers but orders being paid in this manner will only be fulfilled once full payment has been made and is reflecting on our bank statement.
Can I buy now and pay later?
We do not offer this option currently but keep an eye out as we will be offering it in the near future.
Is payment required before my order is made?
Yes. Full payment is required before production begins unless otherwise agreed.
What is "Eat Your Treat"?
Our Eat Your Treat experience is a fun decorating activity where children can decorate their own cupcakes using colourful frosting and sprinkles before enjoying their creations.
Is Eat Your Treat suitable for birthday parties?
Yes! It's perfect for birthdays, school holiday activities, family celebrations, and special events.
It can also be ordered for ladies nights or other gatherings.
Can you provide large quantities for events?
Absolutely. We can supply larger quantities for parties, corporate functions, weddings, and community events.
Please contact us with your request. Large orders may need a longer lead time and notice.
Are your products handmade?
Yes! Every treat is handcrafted in small batches with care, attention to detail, and a whole lot of love.
What makes Fudge & Frost Co different?
We believe in our product and we believe what we have to offer is unique in taste as well as presentation.
We focus on quality ingredients, handcrafted baking, generous portions, and creating treats that look as good as they taste.
How can I contact you?
Visit our Contact Us page or reach out through our social media channels. We'd love to hear from you!
Still have a question?
We're always happy to help. If you can't find the answer you're looking for, please get in touch and we'll do our best to assist.